Green Computers

  • CRM TravelTourism software

    Software designed for travel agencies, meant to help them manage offer requests, orders, relationships with clients, tourists and suppliers.

    more details see products
  • Credit GenieCrediting software

    A solution that does the automatic lending process and monitoring of the activity via reports

    more details see products
  • CRM / VoIPCall center products

    Customers and potential clients' management, companies-related information, products, telemarketing, telesales, sales, tasks, events or tickets.

    more details see products
  • BMSLow voltage

    The Building Management System (BMS) is the ideal management solution for modern constructions bound to optimal parameters

    more details see products

Call center

SERVICES OFFERED

  • Technical chat support

  • Inbound – incoming calls

  • Outbound / marketing support

  • Back office

  • Scoring

  • Credit control / collections

TECHNICALCHAT SUPPORT

  • Issue pin-pointing

  • Troubleshooting

  • Follow-up

  • Technical support

  • Quality control

  • Customer service

  • Billing information

INBOUND

  • Help Desk

  • Customer Service

  • Info line

  • Technical assistance

OUTBOUND

  • Lead generation

  • Opinion polls

  • Customer satisfaction

  • Programming business meetings

  • Tele-selling

  • Cross-selling

  • Funds raising

BACK OFFICE

  • organization of the new gathered information (data entry, archives)

  • seeking and analyzing the new gathered information

  • Follow-up for / from correspondence (fax, email, SMS, letters, forum, chat)

  • preparing statistic and analytic reports

  • mailing the correspondence

SCORING

  • Green Computers proprietary application

  • User defined qualification rules

  • Automatic follow-up process by tele-selling operators

  • Interfaced with our CRM application, telephony system and Client’s datacenter

  • Easy to use, friendly user interface

  • Powered by Microsoft SQL server

  • Multilanguage features

  • Hosted in our Data Center, available 24 hours a day

CREDIT CONTROL / COLLECTIONS

  • Client financial analysis

  • Late Collections, all the way to the legal department

THE CALL CENTER

  • Location: Cluj-Napoca, Romania

  • Expansion capability: unlimited

  • Automatic follow-up process by tele-selling operators

  • Languages: English, French, Italian, Romanian

  • Personnel qualifications: high school / college / master degree

  • Attrition rate of personnel: <1%

INFRASTRUCTURE

  • Up to 24 h service

  • Guaranteed 99.9% availability

  • State-of-the-art-Data Center

  • Backup solutions for inter-network connectivity, from different providers and on different media

  • Equipments from:DELL – servers, storage arrays, and workstations; CISCO – router; HP – printers / copy machines Nortel - IP phones, TAPI servers and Voice Recording Server

  • Powerful power generator for the entire Call Center

  • APC uninterruptible power supplies for each computer / phone

  • Recording of all calls, for better quality purposes

  • SMS bulk capabilities

REQUIREMENTS FOR STARTUP

  • Green Computers will select operators and make them available for the first two week period while in training at no cost to client

  • Green Computers will select operators and make them available for the first two week period while in training at no cost to client

  • Successful operators will pass a test administered by Green Computers and/or client before graduating to man call center