Call center
SERVICES OFFERED
TECHNICALCHAT SUPPORT
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Issue pin-pointing
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Troubleshooting
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Follow-up
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Technical support
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Quality control
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Customer service
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Billing information
INBOUND
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Help Desk
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Customer Service
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Info line
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Technical assistance
OUTBOUND
BACK OFFICE
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organization of the new gathered information (data entry, archives)
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seeking and analyzing the new gathered information
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Follow-up for / from correspondence (fax, email, SMS, letters, forum, chat)
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preparing statistic and analytic reports
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mailing the correspondence
SCORING
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Green Computers proprietary application
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User defined qualification rules
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Automatic follow-up process by tele-selling operators
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Interfaced with our CRM application, telephony system and Client’s datacenter
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Easy to use, friendly user interface
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Powered by Microsoft SQL server
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Multilanguage features
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Hosted in our Data Center, available 24 hours a day
CREDIT CONTROL / COLLECTIONS
THE CALL CENTER
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Location: Cluj-Napoca, Romania
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Expansion capability: unlimited
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Automatic follow-up process by tele-selling operators
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Languages: English, French, Italian, Romanian
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Personnel qualifications: high school / college / master degree
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Attrition rate of personnel: <1%
INFRASTRUCTURE
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Up to 24 h service
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Guaranteed 99.9% availability
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State-of-the-art-Data Center
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Backup solutions for inter-network connectivity, from different providers and on different media
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Equipments from:DELL – servers, storage arrays, and workstations; CISCO – router; HP – printers / copy machines
Nortel - IP phones, TAPI servers and Voice Recording Server
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Powerful power generator for the entire Call Center
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APC uninterruptible power supplies for each computer / phone
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Recording of all calls, for better quality purposes
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SMS bulk capabilities
REQUIREMENTS FOR STARTUP
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Green Computers will select operators and make them available for the first two week period while in training at no cost to client
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Green Computers will select operators and make them available for the first two week period while in training at no cost to client
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Successful operators will pass a test administered by Green Computers and/or client before graduating to man call center